How to Get Equipment Through the NDIS

For many NDIS participants, equipment, or Assistive Technology (AT) as the NDIS calls it, can be genuinely life changing. The right wheelchair, communication device, shower chair, or smart home system can mean the difference between dependence and independence, and between safety and risk.

Navigating the NDIS to access equipment is not always straightforward and there are categories to understand, evidence requirements to meet, price limits to work within, and a process that can feel overwhelming, particularly when you're already managing a disability or caring for someone who is.

This guide walks you through everything you need to know about accessing equipment through the NDIS, from understanding what's available to getting the right support in your corner.

What is Assistive Technology (AT) under the NDIS?

The NDIS uses the term "Assistive Technology" to describe any equipment, device, or system that helps a person with disability to carry out activities they would otherwise struggle with, or to do them more safely and independently.

AT covers an enormous range of items and it includes:

• Mobility aids: Manual and power wheelchairs, scooters, walking frames, crutches, standing frames

• Bathroom and personal care aids: Shower chairs, commodes, toilet frames, bath boards, handheld showerheads

• Pressure care equipment: Specialised mattresses, cushions, and positioning systems for people at risk of pressure injuries

• Communication devices: Speech generating devices, AAC apps, and other augmentative and alternative communication tools

• Hearing and vision aids: Alerting systems, magnification devices, and other sensory supports

• Smart home and environmental controls: Automated door systems, smart switches, remote-controlled lighting and appliances

• Vehicle modifications: Adaptations to motor vehicles to enable a person with disability to travel safely

• Continence aids: Catheters, continence pads, and related products for eligible participants

• Daily living aids: Adapted kitchen tools, dressing aids, writing equipment, and other items that support independence in everyday tasks

AT is funded under the NDIS because it falls within the scheme's definition of "reasonable and necessary" supports, meaning it relates to a participant's disability, supports their goals, represents value for money, and is effective and appropriate for their needs.

The Four AT Support Categories

The NDIS classifies Assistive Technology into four support categories based on complexity and risk. Understanding these categories matters because they determine the evidence required and the process for accessing funding.

1. Low Cost AT (Under $1,500)

Low cost AT includes everyday items like basic shower chairs, non-slip mats, simple dressing aids, and similar products. An AT report is not required however we do need to write a support letter that advises that the item meets the criteria and is fit for purpose. Our OTs will advise on the best device for your needs and guide the purchase, to ensure safety. Participants can purchase low-cost AT directly from their NDIS plan.

2. Mid Cost AT ($1,500 – $15,000)

Mid cost AT covers a broader range of items including mobile shower chairs, motorised lift recliners, mobility scooters and adjustable beds. An AT assessment and written recommendation from a qualified Occupational Therapist is required before this equipment can be funded.

3. High Cost AT (Over $15,000)

High cost AT includes power wheelchairs and seating, and some vehicle modifications. These are complex items that need an assessment from an assistive technology assessor. This category requires a detailed AT assessment, a comprehensive AT Report, and often involves a formal quotation process with approved suppliers.

4. Specialist Disability Accommodation (SDA) Related AT

Some AT is specifically linked to a participant's housing situation and is assessed as part of a Home and Living application. This is the most complex category and requires specialist input.

How New Potential Can Help

At New Potential, Assistive Technology assessment and prescription is a core part of what our Occupational Therapists do. We have experience across a wide range of AT categories, from low-cost daily living aids through to complex power mobility and pressure care systems.

We provide mobile AT assessments across the Gold Coast, Brisbane, and Adelaide, and can also support some aspects of the AT process via telehealth for clients located elsewhere in Australia.

Frequently Asked Questions

Can any OT do my AT assessment?

No, they cannot. You need to ensure that your OT has the right clinical experience and training to advise and support your application for AT. We have specific OTs in our team that work predominantly in AT only.

Do I need AT funding in my NDIS plan before I can get an assessment? 

The cost of the OT assessment and AT Report is typically funded under Capacity Building — Improved Daily Living in your NDIS plan. Low cost items are funded out of NDIS core support; sometimes allowances are provided. If an AT OT assessment hasn’t been completed, participants will not have capital to cover mid and high cost items; these will only be included in your plan after a report has been sent for review and is approved.

Can I choose my own equipment? 

Your OT's role is to recommend the most clinically appropriate equipment for your needs and their recommendation is based on assessment and trialling, not personal preference. That said, your goals, lifestyle, and preferences are always considered. The final decision is made collaboratively.

What if my AT application is declined? 

If your AT request is declined or you receive less funding than expected, you have the right to request an internal review of the decision. New Potential can assist with providing additional clinical evidence or a supplementary report to support a review or appeal.

Can I get AT if I don't have a current NDIS plan? 

If you are not yet an NDIS participant, some AT may be available through other funding pathways, including My Aged Care (for eligible older Australians), state-based equipment programs, and private health insurance. Our OTs can advise on what options may be available to you.

Assistive Technology has the potential to transform daily life and at New Potential, we take every AT assessment seriously, because we understand the difference it can make.

Whether you're starting from scratch, reviewing equipment that isn't working, or preparing for a plan review where AT is a priority, our team is here to guide you through every step of the process.

Contact our team today or complete our online intake form to discuss your AT needs. We're happy to answer your questions and help you take the next step.